+ What is 3D Printing?
3D printing is a form of additive manufacturing technology where a three dimensional object is created by laying down successive layers of material. Our 3D printer produces a solid object, rather than printing onto a 2D sheet like a conventional printer. Our 3D printer extrudes plastic filament by melting it similar to a hot glue gun.
+ What kind of plastic filament is used?
Our 3D printing service makes use of ABS or PLA plastic filament, kindly read How to use the right filament if you wish to purchase our premium filaments and/or view our list of materials available on our 3D Printer Filaments page.
+ If I don't know how to design, can i get files to print?
Yes, there is a large community of designers sharing thousands of STL files online.
+ What colours of filament are available?
It depends on the type of filament you would require. We have a range of colours, why not check out our 3D Printer Filaments page.
+ Why should I purchase your filament?
Our filaments have been tested and conformed to standard 3D Printer’s specifications. Kindly refer to our How to choose the right filament page.
+ Can my print be done in multiple colours?
Unfortunately we cannot print your product as a rainbow effect but different parts can be done in different colours. This could be an option that we might consider in the future, if the demand for such products grow.
+ How long does a 3D Print take?
It depends on the size and complexity of the print, and also on your chosen layer height. A finer, higher resolution print will take much longer, but will look much smoother. As soon as we’ve received your completed .STL file, we will be able to accurately determine how long it will take the printer to print your 3D design.
+ How much does a 3D Print cost?
This depends on the complexity, amount of material, size and type of material to be used. After we’ve received your completed .STL file, we will be able to accurately determine all these factors and therefore determine a price.
+ Which is better, 1.75mm or 2.85mm filament?
Neither. You don’t get the choice: some printers use the thinner filament, some the thicker. It’s all down to the design of the print head. Check which thickness is appropriate for your printer, and stick with it.
+ Should I print with PLA or ABS?
Kindly read the pros and cons of printing with either of these two thermoplastics on our How to choose the right filament page. It all depends on the characteristics you require of your plastic and what exactly you’d like your 3D object or part to be used for.
+ Are my files treated confidentially?
Yes. Knowing that you probably spent several hours or days on your design, we treat it with confidentiality. We don’t publish renders or photos of your design, nor make the design available for everyone, without your permission. The uploaded models cannot be downloaded by anyone but us.
+ What models are prohibited to be printed?
We don’t print models that are in conflict with our mission and value statement. For example, models intended for the weapons industry or models for which we have ethical concerns, like skimming devices, don’t qualify for printing.
+ What is minimal wall thickness and level of detail?
In 3D printing, wall thickness refers to the distance between one surface of your model and the opposite sheer surface. It’s defined as the minimum thickness your model should have at any time. Level of detail can be described as the difference height between 2 surfaces. Minimal wall thickness and level of detail both depend on the process being used.
+ How big can I make my model?
If each part fits into a box smaller than 150mm x 150mm x 150mm then that's ideal, but this is variable depending on how we build it and the shape of your item.
+ What is my 3D model contains "errors"? Will you fix it?
Yes, certainly. It depends on the type of error and the time it will take to fix it. A fee will be calculated based on these factors.
+ What colours can I get for a model?
Kindly view our 3D Printer Filaments page to see what colours the different types of filaments are available in.
+ Can I paint the models myself?
Yes, you can. Standard model making paints work well with polyamide and on the stereolitography (paintable resin, transparent resign and prime gray) and PolyJet (high detail resin) materials. Both acrylic and water based paints work as well, but several layers may be needed. This is especially the case for polyamide since its porous structure is still visible after one coat of paint. Please, do not use any harsh paints since some chemicals may degrade your models or react with the 3D printing materials. Use caution and lots of ventilation when painting.
+ What material should I choose?
There is no “perfect” 3D printing material or process. There are a lot of criteria to determine the best suited material for your design. Most common are size, level of detail, which kind of material, use, colour and finish. That’s why we’ve included the page How to choose the right filament that allows you to find a suitable material for your design.
+ What file formats are supported?
We support .STL files.
+ How do I get a price for my design?
Send us your .STL file by emailing it to firstname.lastname@example.org
+ Can I group my models into one file?
No. Although there is nothing wrong with having more than one model in a file while designing, the difficulty starts when you want to 3D print the models. The reason is that in addition to the printing cost, each model has its own handling cost, and this cost depends on the model as well as the material you choose.
+ Can I get a bulk discount for large orders?
Yes, for most orders the unit price varies, depending on the quantity of copies.
+ What happens if I order something that cannot be printed?
Before sending the models to our printer they are checked for printability. If we encounter problems, we will contact you, if possible, suggest solutions to make them printable. If we cannot find a solution, your order will be cancelled and your money will be refunded.
+ What payment options are available?
It is possible to pay with all major credit cards or make an EFT into our bank account. Deposit of 50% for all printing jobs is required. All filament order payments are done via the e-payment system of the website.
+ How long does it take to print a model?
It depends on the complexity, material and finishing of your order.
+ What is the surface quality of a model?
The surface quality of your 3D printed model is defined by the material and the technology. Each material has a different natural surface quality. This is also true for the different finishing options.
+ How can I contact you if I can't find the help I need on your website?
Kindly click on this link to go to our Contact Us Page and we’ll gladly assist.
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Terms and Conditions
Website consultant: David
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These are the general terms of the relationship between you (website visitor) and us (website owner). The terms cover all use of this website. You agree to the terms by visiting and using this website.
2. Definitions and interpretation
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terms means the terms, consisting of:
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1. Collection We collect certain information: when you contact us on our website; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website.
2. Use We may use your information: to send you send administrative messages and email updates to you regarding the website; for marketing purposes; targeted content in certain, specified instances.
3. Disclosure We might disclose your information in the specific circumstances mentioned in this policy.
4. Security Our hosting company will host your website in a secure server environment.
5. Your choices You can turn off cookies in your browser; or You can opt-out of marketing communications with us.
6. Contact us You can contact us with privacy related questions at email@example.com address
7. Audience This policy applies to all visitors to our website (`you` and `your`).
8. Purpose of this policy We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (`personal information`). Personal information:
8.1 includes certain information collected when you contact us (see below); and optional information that you voluntarily provide to us (see below).
8.2 excludes information that has been made anonymous so that it does not identify a specific person; permanently de-identified information that does not relate or cannot be traced back to you specifically; and non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute Personal Information subject to protection under this policy.
9. Acceptance of terms By using this website you are deemed to have read, understood, accepted, and agreed to be bound by these terms.
10.1 On registration. Once you contact us on our website, you will no longer be anonymous to us as you will provide us with personal information.
10.2 Collection from browser. We automatically receive and record internet usage information on server logs from your browser (`usage information`).
10.4 Web beacons. Our website may contain electronic image requests (called a `single-pixel gif` or `web beacon` request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
10.5 Recording calls. We will monitor and record telephone calls that you make to our call centre, unless you specifically request us not to.
10.6 Optional details. You may provide information on a voluntary basis (`optional information`). This includes content or product that you decide to upload or download from our website or otherwise use any optional features and functionality of the website.
10.7 Purpose for collection. We may use any optional information provided by you for such purposes as indicated to you at the time you agree to provide such optional information.
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12. Use We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
13.2 Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.
13.3 Law enforcement. We may disclose personal information if required: by a subpoena or court order; or to comply with any law.
13.4 Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
13.5 Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.
13.6 Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
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15. Retention of personal information
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: retention of the record is required or authorised by law; or you have consented to the retention of the record. During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information.
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